HOW ARE THE SHIPPING COSTS CALCULATED?
We offer "FREE SHIPPING" on many of our products. "FREE SHIPPING" refers to standard shipping; express delivery and second day charges are extra. Our "FREE SHIPPING " offer is available to the lower 48, continental U.S. states only, not available on orders to Hawaii, Alaska, Canada, Mexico or other international destinations. To read more about our shipping policy, click Here
WHAT IS WHITE GLOVE DELIVERY?
White Glove deliveries are shipments that require special attention which the LTL carrier does not offer. With White Glove couriers, the shipment will be professionally packaged, strapped to the truck to minimize damage, and delivered to the location to where the shipment.
WHAT IS BLANKET WRAP DELIVERY?
Since blanket wrap providers transport unpacked items, all blanket wrap shipping includes white glove delivery. However not all white glove deliveries are necessarily transported by a blanket wrap carrier. For example, the freight could have been palletized and shipped to a delivery agent, who unpacks the freight, inspects it, and delivers it “white glove” to the customer. For highly fragile items such as chandeliers, mirrors and CUSTOM MADE TO ORDER ITEMS, most blanket wrap carriers can provide packing and crating services in addition to wrapping in blankets. Service also includes placement of the item/s inside your home or office, and the unwrapping and removal of any packing materials.
WHAT IS THRESHOLD DELIVERY?
Threshold Delivery - When ordering items that are too large or too heavy to ship via our regular package carriers, contracted national freight carriers will deliver your merchandise. Threshold Delivery Service: Includes delivery beyond the main entrance of your business or residence, but not to a specific room. We're sorry, but this service is not available for Alaska, Hawaii, New York, Canada, or for other international orders.
HOW WILL MY PARCEL BE DELIVERED?
Your order will be delivered by UPS and FedEx delivered to your door within 3 working days. Please allow extra days for delivery during US holidays, weekends and sale time. We’re sorry, shipping to an alternative address other than the account address is not possible. This includes a work address, PO Box or an address in another country.
DO I PAY FOR DELIVERY?
Great news, shipping is currently free for all orders over $100. Orders under $100 will be charged at $15 for shipping per order.
WILL I BE CHARGED CUSTOMS FEES?
International customers - You will be responsible for assuring that any products you order comply with state and federal government import regulations. Our terms of sale to our International customers are DAP - Delivered At Place.
TRACKING MY ORDER?
Once your order is on its way, you'll receive a tracking number via email. To track your parcel, simply click on the link in the email and you'll be directed to the courier website. If you can't locate the tracking email, please make sure you've checked your junk / spam folder.
I HAVE NOT RECEIVED MY ORDER?
Simply check the online tracking for your parcel by clicking on the link in your email from us. If the parcel shows it's been delivered, but you haven't received anything, you should firstly:1. Check if a family member has signed for the parcel at your address2. Check around your property as the parcel may have been left in a safe place, for example your porch or mail box3. Check if a calling card has been left. If you were not at home to accept delivery, the courier should leave a card with their contact details and you can arrange the redelivery yourselfIf you are unable to locate the parcel, please let us know and we can help you.If an item is delayed, it'll be sent in a separate parcel once we receive further stock at the warehouse. Ple ... Read more
I HAVE RECEIVED A FAULTY ITEM?
We’re really sorry you've received a faulty item.
If the item has a visible fault on your product, please contact us with details of the fault before making a return, so we can advise you what action to take.
MY ITEM HAS BECOME FAULTY?
We’re really sorry your item has become faulty in use. Please contact us as soon as possible with details of the fault before making a return, so we can advise you what action to take.
I HAVE RECEIVED THE WRONG ITEM?
We’re really sorry you've received the wrong item/it wasn't as described. Please contact us as soon as possible, so we can help you further.